Refund Amounts:

At Rustic Shelters, we are committed to ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are processed for purchases made on our website rusticshelters.com. Please review this policy carefully.

1. Eligibility for Refunds

  • Refunds are available for products returned within 30 days of the delivery date.
  • The product must be in its original condition, unused, and in its original packaging.
  • Custom or personalized items are non-refundable unless they arrive damaged or defective.

2. Refund Process

  1. To initiate a refund, please contact us at info@rusticshelters.com with your order details, including the order number and reason for the return.
  2. Upon approval of your refund request, you will receive instructions for returning the product.
  3. Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned product.

3. Non-Refundable Items

  • Products that have been used, altered, or are not in their original packaging.
  • Items purchased on clearance or during special promotions (unless defective).
  • Shipping and handling charges are non-refundable.

4. Damaged or Defective Products

  • If you receive a damaged or defective product, please notify us within 7 days of delivery by emailing info@rusticshelters.com with photographic evidence.
  • We will arrange for a replacement or refund at no additional cost to you.

5. Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, cancellations may not be possible if the order has already been processed.

6. Contact Information

For any questions or concerns about this Refund Policy, please contact us:

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page. Please review this policy periodically to stay informed about our refund practices.

Thank you for choosing Rustic Shelters. We appreciate your trust and support.